1. Send us your empty cartridges.
There are two ways to post to us.
✓ Send to our address:
53 Gloucester Road
(Postage should be £1 to £2 for ink cartridges).
✓ Send to our Freepost address.
Write “Freepost Cartridge Right” on the envelope. This service takes between 2 and 10 working days, but is free for you to use.
2. We refill them and send them back to you.
We aim to ship your refilled cartridges immediately using the first class "signed for" royal mail service.
HOW TO GET GREAT REFILL
Firstly, if you have chosen to refill - congratulations! - as you will be reusing an item which is the true form of recycling and undoubtedly the greenest option which also saves you money.
Identify your cartridge
The following are tips are to help you give us the cartridge in the best condition to refill it and send it back to you fully working like an original cartridge. Please take note if your cartridge is a tank or a print head cartridge.
Printheads heat the ink and spray it on the paper. They have an electronic strip and a metal bottom which you should avoid contacting with your fingers. If you continue printing after the cartridge has ran out of ink you risk it overheating (ink cools it down). To get a decent refill send us cartridges that haven’t been running on empty for too long. You can get at least 5 lives out of a printhead cartridge if you look after it. Put it in a transport clip or bag before sending to us in an envelope.
Ink tanks supply ink to the printhead (the bit that heats the ink and sprays it on the paper). Tanks are effectively just a container of ink and generally don’t wear out like printhead cartridges do over time. Tanks should be put in a transport clip if they came with one or a bag before putting in your envelope or jiffy bag. IMPORTANT - PLEASE DO NOT SEND THE SETUP TANKS AS THEY ARE NOT REFILLABLE.