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100% Customer Satisfaction Guarantee

Our goal is to keep you happy, whatever it takes(we’ll draw the line at walking your dog!). We want every single interaction you have with us to be quick, easy and trouble-free. However, in the unlikely event that you do have an issue, everything we sell is covered by our 100% Customer Satisfaction Guarantee.

This covers everything from product quality, to items ordered in error, and always includes freepost on printer cartridges should you need to return anything

6 month warranty on ink refills

Refilling and re use are the ultimate form of recycling in our humble opinion and it offers you great savings even compared to compatible cartridges. Our refills often contain more ink and print more pages as we put the maximum amount of ink back in your empty. Reliability is essential and are happy to offer you a full 1 year warranty on your purchase where if you need to we can exchange or credit you to the same value on anything else. Please see our short refill guidelines to get the best refill

6 month warranty on our alternative brand cartridges

We are proud of our alternative brand cartridges, so we’ve made trying them a no-brainer. If within six months of purchase you experience a cartridge error we’ll happily offer either a replacement or a refund.

We are confident that no other similar brand cartridges are better than ours. They produce vibrant prints with accurate colour densities and dark blacks—and they more often than not contain more ink the originals.

Printer Protection Guarantee

In the unlikely event that Cartridge Right own brand cartridges or our refills cause damage to your printer—regardless of how old your printer is—we will repair or replace your printer for free.

If your printer is less than one year old, your manufacturer’s warranty won’t be affected by using our cartridges (this is the law). However, in the unlikely event that our products are to blame, we will take over the manufacturer’s warranty offering phone support and, if needed, repair or replace your printer.

You've ordered the wrong printer cartridges

Our printer cartridge compatibility information is highly accurate. However, if there is any error on our website which has caused you to order the wrong printer cartridges, we will happily accept them for a full replacement or refund, even if you have opened the packaging. If you've ordered the wrong cartridges for another reason (and have opened the packaging), we may still be able to help. Just call our team to discuss.

Free returns on printer cartridges

Whatever the reason for returning printer cartridges to cartridgeright.co.uk, you will never pay a penny for postage. Customers wishing to return non-faulty printers or cartridges must do so at their own cost.